City’s e-Services offline from 24 to 29 December 2025

10 December 2025

The City of Cape Town would like to inform residents and the public that the City’s e-Services portal will be unavailable from 12:00 on Wednesday, 24 December 2025 to 06:30 on Monday, 29 December 2025. This outage is necessary to allow for scheduled maintenance.

The City will be conducting scheduled system maintenance on the aforementioned dates and as a result the following services will be unavailable via the e-Services portal then:

Careers, Contraventions, Conveyancing, Debt Management Collections, Development Management, e-Billing, e-Procurement, Events Permitting, Events Support and Management Application, Energy Services, Environmental Health, Facilities Booking, Fault Reporting / Service Requests Tool, Informal Trading Permit Solution, Municipal Accounts (Account Statements), Smart Meter, Online Rebates, Online Valuation Objections, Rates Clearance, Vehicle Licensing, and Work Order Management.

Please make use of the following communication channels for urgent requests:

Service	Contact Details
Water and sewer-related	Email: water@capetown.gov.za Website: www.capetown.gov.za/servicerequests SMS: 31373 WhatsApp: 060 018 1505
Public Emergency Communication Centre (PECC)	Call: 021 480 7700 or 107
Blocked stormwater drains and potholes	Email (office hours): transport.info@capetown.gov.za
Transport Information Centre	Email: transport.info@capetown.gov.za
Electricity	Email: power@capetown.gov.za SMS: 31220 WhatsApp: 060 018 1505
Accounts and general inquiries	Email: accounts@capetown.gov.za

End

Published by:
City of Cape Town, Media Office

E-services water outage